Frequently Asked Questions
All the information for your holiday at the organic farm in Val Venosta
Whether you have questions about your holiday apartment in Sluderno, your stay in Val Venosta, or your journey to South Tyrol – here you will find answers to the most important questions regarding your holiday at the organic farm Residence Hausergut.
Can guests experience everyday life on the farm or actively participate??
Yes, our guests are warmly invited to experience farm life up close and take an active part in it. You are welcome to watch us during our daily work in the barn, including milking and feeding the animals, harvest fresh herbs from our herb garden, and taste our own organic farm products directly on site.
Where is the organic farm Residence Hausergut located?
The organic farm Residence Hausergut is situated in a secluded location surrounded by nature on the outskirts of Sluderno in the Vinschgau Valley, Italy. The farm enjoys an exceptionally quiet setting and is idyllically surrounded by our meadows
How is organic and sustainable farming implemented on the organic farm?
As a certified Bioland member, we at Residence Hausergut Organic Farm are committed to a holistic and sustainable way of living and farming. For many years, we have covered our farm’s energy and resource needs using alternative sources. We operate our own photovoltaic system (PV system) to generate environmentally friendly electricity and use a woodchip heating plant on the farm to provide sustainable heat.
What are the contact details and address of the organic farm Residence Hausergut?
What is the best way to reach the organic farm Residence Hausergut?
The organic farm Residence Hausergut in Schluderns can be reached conveniently by car via the Reschen Pass Road or the MeBo expressway. Alternatively, you can travel comfortably and environmentally friendly by the Vinschgau Railway to the nearby Schluderns train station, or by plane via Bolzano Airport or the airports of Innsbruck and Verona. We also offer a pick-up service from Schluderns train station.
How far is the town center of Schluderns?
The historic town center of Schluderns is only about 1 kilometre from Residence Hausergut. There you will find restaurants, cafés, bars, shops, the train station, and the pharmacy.
How far are the nearest bus stop, train station, and airport?
The nearest bus stop, “Sludernos, Sports area”, is only about 350 metres from our property, while the train station of Sluderno is approximately 1 kilometre away. The nearest airports are Bolzano Airport (about 80 km), Innsbruck Airport (about 140 km), Verona Airport (about 225 km), and Munich Airport (about 270 km).
Is there parking available directly at the Residence?
Yes, there are ample free parking spaces available directly at the Residence. In addition, we also offer the possibility to park trailers
Are electric vehicle charging stations available??
Yes, there is an electric vehicle charging station for cars directly at our Residence
From what time is check-in possible?
Check-in is available from Monday to Saturday starting at 2:30 p.m. On Sundays, check-in is possible by prior arrangement or after 6:00 p.m. We kindly ask you to inform us of your approximate arrival time.
Is there a contact person on site?
Yes, we, the Hauser host family, are available on site for you. Whether you have questions about your holiday apartment, would like personal excursion tips for the Vinschgau Valley, or have any special requests regarding your holiday in Sluderno, we are always happy to assist you personally.
What happens if I arrive late in the evening?
Until what time is check-out possibleout?
Check-out is available between 9:00 AM and 9:30 AM.
Which animals live on the farm?
At the Hausergut Organic Farm, you can find cats, chickens, cows, calves, and pigs.
Can guests feed or pet the animals?
Yes, children are welcome to join us during the daily barn activities, including milking and feeding the animals. However, we recommend not petting the animals without supervision.
Are there any areas of the farm that guests are not allowed to enter?
Yes, for safety reasons and to protect the animals, we kindly ask that you only enter the barns on our organic farm when accompanied by us. During our shared barn time or as part of a farm tour, we will be happy to show you and your children everything up close.
Are there any recommendations on how guests should behave during daily farm life?
Yes, the well-being of our animals and a respectful relationship with nature are very important to us at Residence Hausergut Organic Farm. To ensure a pleasant and harmonious stay for everyone, we kindly ask our guests to observe the following guidelines:
- Interaction with animals: Please approach our farm animals calmly and carefully at all times. Although they are accustomed to people, they may still be startled easily. Therefore, we kindly ask you to avoid loud noises near the animals.
- Resources in the apartment: In keeping with our sustainable philosophy, we greatly appreciate careful waste separation in the holiday apartments as well as a conscious and non-wasteful use of food and other resources.
Are farm tours offered?
Yes, upon request, we are happy to offer personal farm tours at our Hausergut Organic Farm. We will personally guide you around the farm and provide fascinating insights into our daily life, the cultivation of our organic apples, the production of organic hay milk, and our sustainable farming practices.
Which organic products are produced directly on the farm?
On the farm, we offer a wide selection of our own organic products: fresh milk, eggs, yogurt made from our own production, alpine cheese, honey, homemade vinegar and apple juice, homemade fruit spreads, as well as herbs from our garden. You can also look forward to seasonal specialties.
Which types of fruit are grown on the farm?
Our Residence Hausergut organic farm is surrounded by its own orchards, where we grow high-quality organic apples of the varieties Bonita, Gala, Topaz, Pinova, Jonagold, and Cosmic Crisp.
When is the apple harvest at Residence Hausergut Organic Farm?
The apple harvest at our organic farm takes place in autumn and traditionally lasts from the end of August to the end of October. Since the exact start and duration strongly depend on the weather conditions in the Vinschgau Valley, the precise period may vary slightly from year to year
Can farm-produced products be tasted and purchased directly on the farm?
Yes, you will already find our farm’s organic products in your breakfast basket. In addition, all products can be purchased directly on the farm.
How sustainable is a holiday at Residence Hausergut?
How sustainable is a holiday at Residence Hausergut?
At our Residence Hausergut organic farm, you can enjoy a fully environmentally friendly holiday in the Vinschgau Valley. Your apartment is heated CO₂-neutral using our on-site woodchip heating system and supplied with green electricity from our photovoltaic system. In addition, you can enjoy 100% organic farm products and travel completely car-free and in an environmentally friendly way throughout South Tyrol thanks to the free Reschensee Guest Pass.
In everyday life, we actively practice environmental protection through consistent waste separation and the exclusive use of biological cleaning products for our thorough steam cleaning.
Can I spend my holiday at Residence Hausergut without a car?
Yes, a car-free holiday at Residence Hausergut is easily possible. Upon arrival, you will receive the Reschensee Guest Pass free of charge, which allows you to use the Vinschger railway as well as all public transport throughout South Tyrol free of charge for the entire duration of your stay. Please feel free to contact us in advance if you would like to use the card for your environmentally friendly arrival by train.
Which holiday apartments are available at Residence Hausergut Organic Farm?
At our Residence Hausergut Organic Farm, we offer a total of 9 cozy holiday apartments, spread across two buildings.
In the main building:
- Gala Apartment 1 & Gala Apartment 2
- Bonita Apartment 1, Bonita Apartment 2, Bonita Apartment 3 & Bonita Apartment 4
- Golden Apartment
In the annex:
- Topaz Apartment
- Pinova Apartment
How large are the holiday apartments?
The holiday apartments are approximately 39 m² - 55 m² in size and are almost identically furnished.
How many people can the holiday apartments accommodate?
Are there holiday apartments with separate living and sleeping areas?
Yes, all holiday apartments feature a kitchen-living area with a separate bedroom. The Golden apartment and Gala 2 each offer two separate bedrooms.
How are the holiday apartments equipped?
All holiday apartments are modern and comfortably equipped and feature a kitchen-living area with a partly extendable sofa, a balcony with a view of the Ortler, a bathroom with shower, underfloor heating and hairdryer, free Wi-Fi, a safe, and satellite TV, as well as bed linen and towels. The Golden apartment is located on the ground floor and has a large terrace.
Are the kitchens fully equipped?
Yes, all holiday apartments feature fully equipped kitchen areas with a ceramic hob, fridge with freezer compartment, dishwasher, microwave, coffee machine (filter and moka pot), kettle, toaster (on request), as well as crockery, glasses, cooking utensils, cutlery, dishwashing liquid, and tea towels. In addition, you will find salt, pepper, organic apple vinegar, and oil in the apartments
Does Residence Hausergut offer a bread roll service?
Yes, we offer our guests staying in the holiday apartments a free bread roll service, delivering fresh bread daily as well as our farm’s organic products for a healthy and regional breakfast directly to your apartment door.
Is there a sunbathing lawn or outdoor area to relax?
Yes, a large, sunny garden surrounds our house and invites you to relax and unwind.
Does each holiday apartment have a balcony or terrace??
Yes, all holiday apartments have a balcony or a terrace with a wonderful view of the Ortler.
Is barbecuing allowed?
Yes, there is a large barbecue that all guests are welcome to use.
Are bed linen and towels provided in the holiday apartments?
Yes, bed linen, towels, bath towels, and soap in the bathroom are provided in the holiday apartments.
Is there Wi-Fi in the residence?
Yes, free Wi-Fi is available in all holiday apartments.
Is there a washing machine and dryer?
Yes, a washing machine and dryer are available for a fee
Are the holiday apartments cleaned during the stay?
No, the holiday apartments at Residence Hausergut are not cleaned during your stay. For the final cleaning of the apartments, we charge €40.00 to €60.00. Both buildings are equipped with a modern vacuum cleaning system
Are there barrier-free holiday apartments at Residence Hausergut?
Yes, the Golden apartment is located on the ground floor and is barrier-free. If you have any specific questions about the exact on-site details, please contact us. We will be happy to assist you and look forward to your non-binding inquiry
Are there pillows or bedding without down for allergy sufferers?
Yes, we are happy to provide pillows and bedding without down for guests with allergies. Please contact us in advance
Gibt es ein Babybett für die Ferienwohnungen?
Ja, Babybetten sowie Rausfallschutz für Kinderbetten stehen auf Anfrage zur Verfügung.
Gibt es Kinderhochstühle in der Residence?
Ja, Kinderhochstühle stehen auf Anfrage zur Verfügung.
Gibt es einen Babyphone-Service?
Nein, in der Residence Hausergut gibt es keinen eigenen Babyphone-Service. Da unsere Apartments jedoch über stabiles, kostenfreies WLAN verfügen, können Sie problemlos eigene Babyphone-Apps über Ihr Smartphone nutzen.
Gibt es einen Wasserkocher?
Ja, ein Wasserkocher befindet sich in allen Ferienwohnungen.
Gibt es einen Spielplatz in der Residence?
Ja, es gibt eine Spielwiese vor dem Haus mit einem Trampolin.
Gibt es Kinderermäßigungen?
Ja, in der Residence Hausergut gelten folgende Tarife für Kinder bei Unterbringung in der Ferienwohnung mit zwei Erwachsenen:
- Unter 2 Jahre: kostenlos
- Von 2 bis 5,99 Jahre: € 12,00 pro Tag
- Von 6 bis 14,99 Jahre: € 15,00 pro Tag
Welche Freizeitangebote gibt es für Kinder in der Umgebung?
Rund um die Residence Hausergut warten viele Abenteuer auf Familien: Der Erlebnisberg Watles lockt mit dem großen Spielesee, Abenteuer-Rutschen und Mountaincarts. Das Nationalparkhaus „aquaprad“ in Prad fasziniert mit heimischen Fischen und Aquarien, während die Churburg in Schluderns kleine Ritter- und Burgfans begeistert. Zudem bieten die Waalwege und Radstrecken perfekten Outdoor-Spaß direkt ab Hof.
Is there a free guest card on site?
Yes, during your stay you will receive the Reschensee Guest Pass free of charge for the entire duration of your holiday. With this exclusive guest card, you can enjoy numerous benefits in the Vinschgau Valley and throughout South Tyrol:
- Free use of the Vinschger railway and all public transport in South Tyrol
- Discounts on selected cable cars, museums, and leisure facilities
- Attractive offers at regional attractions
What leisure activities are offered in the area during summer?
Our organic farm Residence Hausergut is located in the sunny Vinschgau Valley and, thanks to its proximity to the Ortler region, is the perfect starting point for your summer holiday in South Tyrol.
The famous Vinschgau cycling route Via Claudia Augusta passes directly by our house and invites you to enjoy relaxed cycling tours along the Adige River or more challenging mountain bike trails and tours up to the Stilfserjoch Pass. From your holiday apartment, you can also start unique hikes directly, such as the Schluderns Waalwege trails, the Sonnensteig, or the idyllic Biotope Trail, with the beautiful local recreation area located right next to the farm.
For hikers and mountaineers, the region offers everything from hut hikes (e.g. Matscher, Schliniger, Planeiler, or Melager Alm) to summit tours such as Glurnserköpfl, Spitzige Lun, or the Saldur Lakes.
Cultural enthusiasts will also find plenty to enjoy: the impressive Churburg Castle, the archaeological site Ganglegg, and the Vinschgau Museum are located directly
What leisure activities are offered in the area during winter?
Our organic farm Residence Hausergut in Schluderns is the ideal starting point for a varied winter holiday in the Vinschgau Valley.
Thanks to our central location, you can easily reach several top ski resorts nearby: the sunny family ski area Watles, the Schöneben-Haideralm ski area at Lake Resia, the snow-sure resorts of Sulden and Trafoi on Mount Ortler, the year-round ski area on the Schnalstal Glacier, and the Nauders ski area in Austria.
Away from the slopes, the region also offers plenty of winter fun: enjoy beautiful winter hikes and snowshoe tours directly from the farm, explore perfectly prepared cross-country ski trails in the area, discover the snow-covered
Are there hiking trails directly from the accommodation?
Yes, directly from Residence Hausergut you can start onto the Biotope Trail, the Waalwege irrigation channels, and the Sonnensteig trail.
Are there cycling or mountain biking routes in the area?
Yes, the Vinschgau cycle path Via Claudia Augusta runs directly past Residence Hausergut along the River Adige. From the farm, you can also start sporty mountain bike tours, challenging alpine trails, or the legendary road up to the Stelvio Pass
Is there a bicycle storage room at the residence?
Yes, there is a bicycle garage where bikes can be safely stored, as well as a dedicated bike washing area.
Is there a bike rental nearby?
Yes, at the train station in Spondinig or in Mals you will find a bike rental offering high-quality bicycles, e-bikes, and mountain bikes.
Is it possible to charge e-bikes?
Yes, you can charge e-bikes in the bicycle garage.
Which cable cars and ski resorts are located near the organic farm?
Within just about a 20-minute drive, you can reach the ski resorts and summer mountain lifts Watles (adventure mountain & family ski area) and Schöneben-Haideralm at Lake Resia. Also nearby are the Ortler ski areas of Sulden and Trafoi, as well as the year-round ski area on the Schnalstal Glacier.
Is there a ski bus directly at the accommodation?
No, there is no direct ski bus stop at Residence Hausergut. However, thanks to our central location, you can reach the bus stops and the train station in the village centre of Schluderns within a few minutes on foot.
Are there cross-country ski trails in the area?
Yes, within about a 20-minute drive you can reach excellent cross-country ski trails in Schlinig, the Nordic skiing centre in Sulden am Ortler, as well as the trails in the Matscher Valley and the adjacent Val Müstair.
Is there a ski storage room with ski boot dryer?
Yes, there is a ski storage room with a ski boot dryer.
Are there wellness options in the area?
Yes, several wellness and swimming options are available in the nearby area: the “Sportwell” sports and wellness centre in Malles (indoor and outdoor pool & sauna, about 5 minutes away), the outdoor pool in Prato allo Stelvio (about 10 minutes), the “Curunes” adventure pool in Curon Venosta (about 15 minutes), as well as the outdoor pools in Lasa, Silandro, and Naturno (about 15 to 25 minutes away). For an exclusive wellness day, you can also easily reach the Terme Merano by train.
Are there events and sights in the area around Sluderno??
Yes, there are numerous events and sights in the local area. In the village itself, you will find Churburg Castle, the Ganglegg archaeological site, and the Vinschgau Museum. In the nearby surroundings, the small town of Glorenza, Marienberg Monastery, as well as seasonal highlights such as the South Tyrolean Knights’ Games and traditional markets attract visitors.i
What services are included in the price?
The price of your stay at Residence Hausergut includes a free bread roll service, bed linen and towels, electricity and heating, free Wi-Fi throughout the house, use of the bicycle garage, the on-site playground, and your parking space directly at the accommodation. In addition, you can order a breakfast basket with our farm-produced products for an extra charge.
Are the stated prices per person or per holiday apartment?
The stated prices are per holiday apartment per night for 2 people, excluding the local tax, for a stay of 7 nights. For each additional person, we charge from €15.00 per night
Are there benefits for direct bookings?
Yes, if you book directly with us, you enjoy exclusive benefits and our best service:
- Best price guarantee: You always book at the best available price with no hidden fees.
- Maximum flexibility: We adapt arrival, stay, and individual extras flexibly to your wishes.
- Personal advice: From the first inquiry to departure, we plan your holiday together with you.
- Exclusive offers: Certain packages or apartment categories are only available when booking directly.
What are the cancellation conditions for a booking?
At Residence Hausergut, the following cancellation conditions apply:
- Up to 3 months before arrival: free cancellation (except for the deposit already paid)
- 3 months to 6 weeks before arrival: 50% of the total price
- 6 weeks to 2 weeks before arrival: 80% of the total price
- Less than 2 weeks before arrival: 100% of the total price
- The deposit paid is non-refundable in case of cancellation.
In case of no-show or early departure, the full booking amount will be charged. Please inform us in good time if you are unable to travel.
We recommend taking out travel cancellation insurance
Is a deposit required?
Yes, to confirm your booking, a deposit payment via bank transfer is required. You will receive further information about this in your individual holiday offer
How much is the local tax per person per night?
The local tax is €3.80 (3 stars) and €3.30 (2 stars) per person per night (from 14 years of age) and is charged separately on site.
Which payment methods are accepted on site?
On site, you can settle your bill in cash or via online bank transfer.
Is there a fixed arrival and departure day??
No, you can plan your arrival and departure flexibly; arrival is possible on any day. During the high season, we prefer arrivals and departures on Saturdays and Sundays. Please note that check-in on Sundays is only possible by prior arrangement or from 6:00 PM onwards. Please let us know your expected arrival time.
Is there a minimum length of stay
Yes, at Residence Hausergut a minimum stay of 4 nights is required in the low season and 7 nights in the high season. Shorter stays are only possible on request and by prior arrangement. Please contact us for this.
Can an existing booking be changed afterwards?
Is the residence suitable for groups?
Yes, we are also happy to accommodate small groups at Residence Hausergut. Please contact us for an individual offer.
Are dogs or pets allowed on the organic farm?
No, dogs and other pets are not allowed at Residence Hausergut organic farm due to our own farm animals. Thank you for your understanding
Can surprises for special occasions (e.g. cake or flowers) be arranged?
Is there a laundry and ironing service?
Yes, upon request and for a fee we offer a laundry service and we are also happy to provide an ironing board and iron.
Is there a baby cot for the holiday apartments?
Yes, baby cots as well as bed guards for children’s beds are available on request.
Are high chairs available at the property?
Yes, high chairs for children are available upon request.
Is there a kettle?
Yes, a kettle is available in all holiday apartments
Is there a baby monitor service?
No, there is no dedicated baby monitor service at Residence Hausergut. However, as all apartments have stable free Wi-Fi, you can easily use your own baby monitor apps via your smartphone.
Is there a playground at the residence?
Yes, there is a play meadow in front of the house with a trampoline.
Are there discounts for children?
Yes, at Residence Hausergut the following rates apply for children when staying in a holiday apartment with two adults:
- Under 2 years: free of charge
- 2 to 5.99 years: €12.00 per day
- 6 to 14.99 years: €15.00 per day
What leisure activities are available for children in the surrounding area?
Around Residence Hausergut, many adventures await families: Mount Watles adventure mountain attracts visitors with its large play lake, adventure slides, and mountain carts. The National Park House “aquaprad” in Prad fascinates with native fish and aquariums, while Churburg Castle in Schluderns delights young knights and castle fans. In addition, the Waalwege trails and cycling routes offer perfect outdoor fun directly from the farm.
